Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone number, choose your concern from the choices, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help workforce, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering incorrect info will lead to the comment being removed.

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Find out how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your situation (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your comment. Or, no less than update it to say resolved. This can help customers that still need assistance get the attention they need. Thanks!

Please word: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you possibly can see your case ID in the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a result of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to do so.

● Withdrawal Danger could be triggered by numerous reasons. Danger management is extraordinarily necessary. Please word that we will only assist you if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our staff works extremely arduous to resolve these points as soon as attainable and a few instances can take time to resolve but please remember the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Notice: It may possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.